Members & contacts (with custom fields)
TransfersThe core of the import. The wizard maps your fields for you.
Launching soon · Switching from Wild Apricot?
Bring your organization across — honestly
A lot of orgs stay on a tool they've outgrown because moving feels risky. So here's the straight version: what transfers cleanly, what only partly transfers, and what may require member action. No fine print, no surprises after you commit.
What comes across from Wild Apricot
Over-promising a migration is the fastest way to lose the trust of someone who's already been burned. So we'd rather set expectations to exactly this.
Membership levels, groups, families
TransfersYour structure is recreated as you import — families stay families.
Payment, invoice & donation history
TransfersBrought across as historical records, tagged as imported — never re-charged.
Events & registrations
TransfersImported as historical event and registration records.
Uploaded files & images
On the roadmapAutomated file pull is on the roadmap with our Wild Apricot tooling; at launch, files you export are re-uploaded by hand.
Website pages & content
On the roadmapAutomated content migration is on the roadmap; at launch, pages are rebuilt in MapleGather.
Stored payment methods / auto-renew
Partly transfersPlanned for launch: if you keep the same Stripe account, MapleGather will match imported members to existing Stripe customers so saved methods can stay in Stripe; existing subscriptions can be adopted when their Stripe IDs are available. This matching flow is not available today. If you switch processors or a customer cannot be matched, that member will re-enter a card.
Automation rules & email templates
Doesn't transferThere's no export path for these; they're recreated in MapleGather (the walkthroughs help).
The honest part
Some saved cards can stay — others need one update
Card details cannot be copied from one payment processor to another. For launch, MapleGather is committed to a same-Stripe-account matching flow that keeps saved methods in Stripe and can adopt existing subscriptions when their Stripe IDs are available. That flow is not available today. If you change processors or a customer cannot be matched, that member will need to enter a card again.
For members who need a new card, the member portal will provide a secure update form at launch. An automated re-collection campaign with reminders and progress tracking is on our near-term roadmap.
Screenshot coming soon
A member updating their card through a secure magic-link form, with a confirmation that auto-renew is set.
Short clip coming soon
A member clicking their claim-account link, setting a password, and landing in their new portal.
Your members won't be left stranded
Once your data is in, MapleGather's claim-account broadcast emails every member a secure link to set up their login, check their profile, and step into their new portal. You watch the progress from an admin dashboard and nudge anyone who hasn't logged in yet. It's the part of switching that usually turns into a pile of "I can't log in" emails — and it's built in, so it doesn't land on you.
You won't be doing it alone
In-app chat and email support are on every plan and every trial — no tier to buy first, and no sales call required to get started. If you get stuck mid-import, help is a message away.