MapleGather

Acceptable Use Policy

Last updated

In plain terms: MapleGather is a shared platform, and one organization’s bad email habits can hurt deliverability for everyone. This policy keeps the platform clean and legal. It’s part of the Terms of Service. Break it badly enough and we’ll suspend or close the account.

This Acceptable Use Policy (“AUP”) governs the Organization’s use of the MapleGather Service and is incorporated into the Terms of Service. Capitalized terms have the meanings given in the Terms of Service.

1. Email sending — a shared responsibility

In plain terms: Email compliance is a two-way street. We build in the machinery to keep you legal (unsubscribe links, suppression lists, your address in the footer). You have to bring consented recipients and honest content — no purchased lists, no spam.

Under the CAN-SPAM Act, both the platform sending email and the Organization on whose behalf it is sent can share liability for the Organization’s email. Because of that shared liability, email responsibilities are split:

What MapleGather provides (the machinery):

  • A working unsubscribe / opt-out link in every bulk or broadcast email.
  • Suppression-list enforcement at send time — once a recipient opts out, the Service will not send them further commercial email, regardless of any Organization override.
  • The Organization’s physical postal address in the email footer (a required field the Organization configures).
  • Accurate sender identification using the Organization’s own sender domain (SPF/DKIM/DMARC), so email is honestly attributed to the Organization.

What the Organization must do:

  • Send only to people who have a genuine relationship with the Organization or have consented to receive email. Do not send to purchased, rented, scraped, or otherwise non-consented lists.
  • Keep subject lines and content honest — no deceptive subject lines; the content must match the subject.
  • Configure a valid physical postal address for the email footer.
  • Honor opt-outs. The Service enforces opt-outs automatically; the Organization must not attempt to circumvent the suppression list or re-add opted-out recipients. Opt-outs are honored within the timeframe required by law (CAN-SPAM allows up to 10 business days; the Service enforces suppression at send time).
  • Not use the Service to send spam, phishing, malware, or unlawful content.

2. Email volume and deliverability protection

In plain terms: There’s a soft cap on how much email you can send (10× your contact count per month). Go over it and we’ll reach out — it’s a conversation, not a surprise bill. We may throttle or pause sending that threatens deliverability for other organizations.

  • Each Organization has a soft monthly email allowance of 10× its contact count. Exceeding it triggers a notification and a support conversation, not an automatic overage charge at launch.

  • To protect deliverability for all Organizations on the platform, MapleGather may rate-limit, throttle, temporarily pause, or require review of sending that shows spam-like patterns, high complaint or bounce rates, or sudden abnormal volume.

  • The Service enforces API and sending rate limits described in our technical documentation. Attempting to evade rate limits is a violation of this AUP.

3. Prohibited content and uses

In plain terms: Don’t use MapleGather for illegal, harmful, or abusive purposes.

The Organization must not use the Service to:

  • Violate any applicable law or regulation, or infringe anyone’s intellectual property or privacy rights.
  • Send spam, phishing, or fraudulent messages, or distribute malware or malicious code.
  • Store or transmit content that is unlawful, harassing, defamatory, or that exploits or endangers minors.
  • Collect personal information from children under 13 in violation of COPPA, or enter youth-member data without any required parental consent (see Terms of Service §8).
  • Impersonate any person or entity, or misrepresent the Organization’s affiliation.
  • Use the Service to build a competing service, or to resell the Service without authorization.
  • Upload content that exceeds documented size or type limits, or that is designed to disrupt the Service.

4. Security and integrity

In plain terms: Don’t attack, probe, or try to break into the platform. Report vulnerabilities responsibly instead of exploiting them.

The Organization and its users must not:

  • Probe, scan, or test the vulnerability of the Service, or breach or circumvent any security or authentication measure, without our prior written authorization.
  • Attempt to gain unauthorized access to the Service, other Organizations’ data, or any systems or networks connected to the Service. Cross-tenant access attempts are treated as serious security incidents.
  • Interfere with or disrupt the Service (for example, via denial-of-service attacks or by overloading infrastructure).
  • Reverse-engineer or attempt to extract source code, except to the extent permitted by law.
  • Access or use the Service to develop or train a competing machine-learning model.

Responsible disclosure. We welcome good-faith security research. If you believe you have found a vulnerability, report it to security@maplegather.com. We will not pursue or support legal action against researchers who act in good faith — that is, who report promptly and directly to us; avoid privacy violations, data destruction, and service degradation; do not access, modify, or exfiltrate data beyond the minimum needed to demonstrate the issue; and give us reasonable time to remediate before any public disclosure. Activity that genuinely complies with this Responsible Disclosure section is authorized, and the “no probing without authorization” rule above does not apply to it.

5. Enforcement

In plain terms: We may suspend or shut down access for violations of this policy. We may reach out first when it looks like a good-faith mistake, but we don’t have to — serious or repeated violations, or anything that threatens the platform or breaks the law, can mean immediate suspension or termination.

MapleGather may suspend or terminate — in whole or in part, including the Organization’s sending, specific features, or the entire account — at any time, with or without notice, and at MapleGather’s sole discretion, for any violation of this AUP or the Terms of Service. MapleGather is not obligated to provide advance notice or an opportunity to cure, although it may choose to do so. On termination, the data-handling and purge terms in Terms of Service §9 apply.

6. Changes to this policy

We may update this AUP from time to time; the “last-updated” date reflects the current version, and material changes are noticed to the Organization’s primary admin contact per the Terms of Service.

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